Privacy Policy

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Last updated 30th June, 2025

Welcome to: doreen.world, the official website of Doreen Namutebi, Confidence & Coach Wellness, Mentor & Speaker. 

This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and other applicable privacy laws.

Website Owner: Doreen Namutebi
Email: bookings@doreen.world
Website: www.doreen.world

We are committed to protecting your privacy and respecting your data rights.

We may collect and process the following types of personal data when you interact with our website or services:

• Full Name
   
• Email Address:
   
• Phone Number (optional)
   
• Company Name (if applicable)
   
• Social media handles (if you contact us via platforms)
   
• Information shared via contact forms, event registrations, or newsletter subscriptions
   

• IP Address
   
• Browser type and version
   
• Device type
   
• Pages you visit on our site
   
• Date and time of visit
   
• Referral URL
   

We collect this information using cookies, pixels, and analytics tools (see Section 6 below).

We use your personal data for the following purposes:

• To respond to your enquiries or requests
   
• To manage bookings, appointments, or service requests
   
• To send newsletters, updates, and promotional emails (with consent)
   
• To improve website performance and user experience
   
• To administer events, workshops or mentorship programmes
   
• To comply with legal obligations and professional standards
   

Under UK GDPR, we rely on one or more of the following lawful bases:

• Consent – where you’ve given us clear permission (e.g. newsletter signup)
   
• Contract – to perform a contract or agreement with you
   
• Legal obligation – to meet our legal requirements
   
• Legitimate interests – to improve our services, events, and marketing, in ways that do not override your rights
   

We do not sell or rent your personal data. We may share your data with:

• Trusted third-party service providers (e.g. website hosts, email services)
   
• Payment processors (for bookings or products)
   
• Event management tools or platforms you opt into
   
• Legal or regulatory bodies if required
   

Each third-party provider is GDPR-compliant and only receives the minimum data required.

Our website uses cookies and similar technologies to:

• Analyse site traffic via Google Analytics or similar
   
• Personalise your browsing experience
   
• Remember preferences or settings
   

You will be presented with a cookie banner where you can accept or decline non-essential cookies.

You can adjust cookie preferences via your browser settings at any time.

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations. Typically:

• Email enquiries: retained for up to 12 months
   
• Newsletter subscribers: until you unsubscribe
   
• Client contracts or bookings: up to 7 years (as required under UK law)
   

Under UK GDPR, you have the right to:

• Access:  know what personal data we hold about you
   
• Rectification: correct inaccurate or incomplete data
   
• Erasure: request deletion of your data (the “right to be forgotten”)
   
• Restrict processing: limit how your data is used
   
• Data portability: request your data in a readable format
   
• Object: to certain types of processing, including direct marketing
   
• Withdraw consent: at any time, where consent was used as the lawful basis
   

To exercise any of these rights, contact us at: bookings@doreen.world

We take data protection seriously and use:

• SSL encryption
   
• Password-protected databases
   
• Secure access protocols for admin accounts
   
• Staff and volunteer awareness of data privacy
   

However, no online platform is 100% secure. We recommend you use secure practices when sharing information online.

Your data is primarily stored within the UK and European Economic Area (EEA). If we transfer data outside the UK/EEA, we ensure appropriate safeguards (such as standard contractual clauses) are in place.

Our site may include links to third-party websites or social media platforms. This Privacy Policy does not cover those sites, and we encourage you to read their privacy policies.

Our services are not directed at children under 16. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us for immediate removal.

This policy may be updated from time to time. Any changes will be posted on this page, with a revised "Effective Date" at the top.

For privacy-related questions, concerns or requests, contact:

Doreen Namutebi
Email: bookings@doreen.world
Website: www.doreen.world

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via https://ico.org.uk if you believe your rights have been violated.